Insurance & Financial Services

Industries

Insurance & Financial Services

Board-level agentic AI strategy and production-grade agent deployment for insurers and financial services.

My Experience

Insurance is where agentic AI meets real regulatory rigour. Claims processing, customer service, compliance reporting — these are workflows where accuracy matters, audit trails are non-negotiable, and the cost of getting it wrong is measured in reputation as well as revenue.

I work with insurers and financial services firms at both ends: crafting strategy for the boardroom and building agents that handle hundreds of cases a day in production.

Case · 01 of 04
Retail insurance · Europe
Strategy Delivered

Board-level strategy for a major European retail insurer

I delivered agentic AI strategy for the board of a major European retail insurer. The engagement focused on:

  • Contact-centre automation — identifying where AI agents could reduce handling times while improving customer satisfaction
  • A 90-day lighthouse plan for after-sales automation, giving the board a concrete path from strategy to measurable results
  • Investment case and risk assessment tailored to the regulatory environment of retail insurance
90-day lighthouse plan
  1. 01 Board discovery Contact-centre pain points mapped
  2. 02 Use-case design Automation opportunities prioritised
  3. 03 Lighthouse design Next steps designed and delivered
01 / 04
Case · 02 of 04
Online insurance
Strategy & Delivery

Production AI agents for a fast-growing insurer

For a fast-growing online insurer, I moved beyond strategy into full delivery:

  • Board-level strategy to identify the highest-value automation opportunities
  • Design and deployment of production AI agents for customer service, processing hundreds of multilingual issues per day
  • Architecture on AWS — Bedrock and agent orchestration frameworks, benchmarked against multiple LLM providers
  • Quality assurance automation using agentic teams to evaluate customer care interactions across languages

This is a live, operational system — not a demo.

Production footprint
100s / day
Multilingual cases handled live
AWS
Bedrock
Multi
Languages covered
Live
Not a demo
02 / 04
Case · 03 of 04
Underwriting
Strategy

Agentic AI strategy for an insurance underwriter

I provided the technical guidance for the agentic AI transformation strategy of a UK insurer. The programme includes:

  • C-suite discovery to map the process lifecycle and identify where intelligent automation delivers the greatest return
  • Bespoke intelligence design — agents that correctly act on industry terminology and underwriting needs
  • Architecture planning with agent architecture suited to governance needs of regulated industry
Underwriting transformation
  1. 01 C-suite discovery Underwriting lifecycle mapped
  2. 02 Architecture plan Agent framework, integration and memory storage
  3. 03 Bespoke agent design Underwriting terminology + contract structures
03 / 04
Case · 04 of 04
Technology venture capital
Advisory

Venture capital portfolio advisory

I advised the boards of portfolio companies for a technology-focused venture capital firm on agentic AI for internal efficiencies — helping leadership teams understand where agents could streamline operations, reduce manual overhead, and accelerate decision-making across the portfolio.

Advisory
Sector
Technology venture capital
Scope
Portfolio-wide AI advisory
Audience
Portfolio company boards
Themes
Internal efficiency, agent ops
04 / 04

Why Insurance & Financial Services?

This sector demands what I do best: combine deep technical capability with the governance, compliance, and board-level communication that regulated industries require. My agents are built with full audit trails, human-in-the-loop approval where needed, and architectures designed for data security from day one.

Every system I deliver is built with full audit trails, human-in-the-loop approval, and architectures that compliance teams, regulators, and boards can trust.

Ready to explore what agentic AI can do for your organisation?

Let's start with a conversation about where you are today and where you want to be.